Return & Refund Policy

Effective Date: August 1, 2026

At Since99, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

To qualify for a return, items must be:

We reserve the right to refuse returns that do not meet these requirements.

The following items cannot be returned:

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item arrived damaged or we made an error with your order.

We currently accept exchanges for defective items or incorrect sizes, subject to product availability.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

We will work to resolve the issue by offering a replacement, exchange, or refund.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

For return requests, please contact:

Since99
Miami, Florida, USA
Email: [email protected]